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1 St Colme Street, EH3 6AA

0131 376 3916

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Terms & Conditions

In these Terms and Conditions “we, our, us, Refine Plastic Surgeons” refers to Refine Plastic Surgeons.

Acceptance of terms

By accessing the content of (“the website”) you agree to be bound by the terms and conditions set out herein and you accept our privacy policy available at If you object to any of the terms and conditions set out in this agreement you should not use any of the services on our website and leave immediately.

You agree that you shall not use the website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the website. You also agree not to compromise the security of the website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.


Refine Plastic Surgeons reserve the right to change any part of this agreement without notice and your use of the website will be deemed as acceptance of this agreement. We advise users to regularly check the terms and conditions of this agreement.

Refine Plastic Surgeons have complete discretion to modify or remove any part of this site without warning or liability arising from such action.

Limitation of liability

Refine Plastic Surgeons will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the website.

Nothing within this agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of Refine Plastic Surgeons, its employees or agents.


All intellectual property of Refine Plastic Surgeons such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the website remain the property of Refine Plastic Surgeons.

By using the website you agree to respect the intellectual property rights of Refine Plastic Surgeons and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the website.


The information is provided on the understanding that the website is not engaged in rendering advice and should not be wholly relied upon when making any related decision.

The information contained with the website is provided on an “as is” basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the website.
We do not guarantee uninterrupted availability of our website and cannot provide any representation that using the website will be error free.

Third parties

The website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.


If any provision of this agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

Governing law and jurisdiction

This agreement will be governed by the laws of Scotland and any user of the website hereby agrees to be bound exclusively by the jurisdiction of Scottish courts without reference to rules governing choice of laws.


Payment for the cost of your appointment will be required once you have chosen a convenient date and time and provided your registration details. On receipt of payment your booking will be confirmed.

As the details of your credit/debit card used to pay for your booking, will not be stored by us, a card swipe will be taken on your arrival at the Hospital reception to cover any additional services such as if an you receive any additional services (eg a blood test, scan or other diagnostic test).

Cancellation and refunds

If you wish to rearrange or cancel a booking you should call the Hospital booking team (0131 316 2530) as soon as possible.

If you book within 14 days of the date of your appointment then you agree to waive the benefit of the standard 14 day 'cooling off period' where you would otherwise be entitled to cancel and receive a full refund of the appointment fee.

If you cancel a booked appointment at any time up to 24 hours before the appointment you will receive a full refund if the appointment cannot be rescheduled to a convenient time and date.

If you are unable to attend or otherwise need to cancel a booked appointment within 24 hours of the appointment (and it cannot be rescheduled to a convenient time and date for all parties) then no refund will be payable.

Refunds will only be paid to the cardholder or person who made the original payment and will be made through the same means as payment was made. 

If you attend a booking but are unable to receive services because you are not in an appropriate physical condition then you will not be entitled to a refund.


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